If the pandemic taught us anything, it was the need to be resourceful. While most things are back to running as they were pre-pandemic; the supply chain is still running into problems. Even businesses that didn’t have any financial setbacks might have run into issues with delayed delivery times and vendors who couldn’t complete the job. That said, now’s the time to jump in to ensure that all of your business operations are running the way you need them to go.
Identify Stagnant Stakeholders
Even if you used to make a great relationship, to create more company success, some partnerships simply need to come to an end. Whether it’s due to inflation or the inability to deliver the results they used to, you need to cut your losses. Speak with your current stakeholders and let them know why you feel it’s time for a change. If they’re able to accommodate, then make sure you get it in writing. If they aren’t able to fulfill their end of the deal, then let them know when you’ll be cutting ties.
Revamp Your Fleet’s Safety Protocol
If you own a fleet, you probably already have a safety protocol in place. You may have drivers work in pairs or two, or you may have them check in with one another while on the road. While both strategies work, you also need to think about the future. As business demands increase, so will the need for an effective safety fleet program. Take the time to research the best ways to keep both employees and other drivers safe while on the road. Make sure that your employees are stopping for mandatory rest periods and that they let you know if they’re running behind schedule.
Communicate With Your Customers
If you work in the B2B sector, you need to have open lines of communication. Let them know what you’re doing, how you plan on improving delivery turnaround, and what will happen if you don’t meet their deadlines. Most business owners understand that there’s still an issue with supply chains, however, you still need to keep them in the loop and not let think you don’t care.
Identify Your Pain Points
Even the most successful corporations have pain points. Look for areas where your organization needs to improve, and then create a strategy to make it happen. If there’s a disconnect between customers and dispatch, how can you bridge the gap? What about miscommunication between vendors and your staff? All it takes is one disgruntled vendor to throw your entire delivery schedule off course.
Create a Backup Plan
If things do go awry, how will you go about fixing it? Your best bet is to create an emergency backup plan that you can implement at a moment’s notice. Say that your primary distributor is across the country. They tell you that they’re backlogged and won’t be able to fill your orders until after the deadline. What do you do? Instead of canceling your customers’ orders, you can contact a local distributor who you already have lined up in case this happens. Even if it costs a little more, you have peace of mind knowing that your customers will still receive what they ordered.