1. Understanding the context
The majority of the CIOs are evolving and opting for the RPA (Robotic Process Automation) to get rid of the continuous and boredom of doing the same work again and again in a never-ending cycle.
So to get the corporate workers a little relief in what they are doing so to get a better outcome than what it is now. Although the RPA needs a precise pattern, governance, and scheduling as well so to boost the business process, experts claim.
On the other hand, as of now, there is an even higher number of CIOs who are opting for the newly introduced technological practice that is known as Robotic Process Automation RPA for short.
This will not just enhance the workflow but also help to cut down the costs that are incurred by any business process.
So with the help of RPA, businesses are having liberty or one can say freedom to get all the manual work arranged in an automated flow.
Hence allowing the business and corporate workers to dedicate more of their precious time to cater to the needs of customers and other significant work.
On the other hand, the remaining perceive Robotic Process (RPA) as filling of the common pitfall with help of Intelligent automation (I.A) and firm support of Machine Learning (ML) and a blend of Artificial Intelligence (AI) is something that can be a great combination so to take decisions concerning the future results.
So here we will be taking a look at all the things that are concerned with the Robotic Process Automation (RPA) and how a Chief Information Officer (CIO) can have the maximum implementation of Robotic Process Automation with the corporate objectives
2. What do you mean by Robotic Process Automation (RPA)?
It can be defined as the use of technology, under the supervision of structured inputs and business logic, so to aim at the automated business processes.
Making the utilization of the RPA mechanism an organization can order a robot or an application to interpret the data primarily by capturing the software used for manipulating data, communicating with all digital apparatus, processing of a particular transaction and reverting responses to a specific system.
The Robotic Process Automation storyline comes from something sophisticated as getting an automatic revert for an email to position millions of bots and every single one of them programmed and designed in such a manner that they get all the tedious human work done in an ERP system.
Any Chief Operating Officer (COO) waged in a financial institution or an organization that has its business process revolving around financial operations were highly expecting the Robotic Process Automation (RPAs) so to make a plan on how the application could be used to regularize the business process with no increase in overhead costs and additional manpower.
The best thing was to get the robotic process automation (RPA) engagement for the clients in majorly all business and industrial sectors such as human resources, healthcare, financial services, retail so to indicate the width of Robotic Process Automation at present.
3. What are the advantages of Robotic Process Automation (RPA)?
Okay, now time for some real information. The use of Robotics Process Automation can offer the companies a greater capability to minimize human errors, costs for employing additional workers and other overhead costs.
Some renowned personalities such as David Schatsky who is the MD at Deloitte LLP, explains how a bank who has implemented Robotic Process Automation (RPA) wherein the bank has installed about 90 robots to get ahead of 13 business processes which used a lot of human efforts, human intervention and a lot of man-hours to get done with a single task.
So the robots being fully automated can pull off 1.6 million requests in a year. Also, the bank claimed that the total working capacity of over 203 employees who would work full time which 9 hours are doing the same tedious work at a substantial cost of 35% less of getting an additional working hand from an employee.
The usual working benefits of implementing Robotic Process Automation (RPA) are
- Comparatively getting the business process a specific way of getting the automation tools can be a great starting point for combining intelligent computing skills in an enterprise.
- Thus by implementing Robotic Process Automation in a business process with intellectual computing skills, organizations can boost their automated tasks. This will help in analyzing the implications of getting familiar with business trends and the latest technologies.
- The Robotic Process Automation makes combined use of speech recognition, language translation, machine learning. This can help with the legitimate use of technology which can assist in cutting down the priority tasks which earlier needed the judgmental and perceptual abilities of humans.
- On the other hand, a few of the legitimate vendors of Robotic Process Automation are on their efforts to make cognitive computing skills
Mandatory for vendors. For instance, let’s take the company Blue Prism who is working with the IBM team headed by Watson to offer cognitive computing skills to their customer. A recent report indicated that the ideal practices suggested an organization to come up with an application that a robot could make use of so as to combine with the cognitive junctures.
Note: Schatsky discussed the rates of adopting and nurturing the bond among cognitive systems and robots. The chances are that the combination of these two will switch the conventional outsourcing and offer greater and enhanced results.
4. Where do the majority of the companies stand concerning their adoption of RPA?
The MD of Deloitte, David Schatsky adds a new topic to the context. He says that a greater number of IT professionals must be aware of the concept and are aware of its basics. Adoption is said to be by far the modest.
RPA has been extensively accepted in Asia and Europe in comparison with the United States. Also in those organizations that have accepted and started using RPA are at present directing the entire concept, as it will decide what will be the future of the RPA.
5. What’s the reason behind the massive popularity of RPA in Europe and Asia?
That is because the standards of the business process have head to that level now.
All the business processes in Asia instead of outsourcing the tedious work in the European organizations have been curious to cut down the onshore processes making use of the RPA. Additionally the eminent RPA organizations such as the Blue Prism in Europe.
6. What is the reason for the focus on the possible combination of Cognitive computing systems and RPA specifically?
According to the MD of Deloitte Schatsky, he claims that he has seen it broadening the use of the RPA and will result in boosting the overall value it will be delivered to the organizations that have decided to adopt it.
As one can see the cognitive computing technology is growing like a forest fire, however, the majority of the companies don’t have any idea of how to start with these modern technologies. They are clueless about where and how it could be used.
The Robotic Process Automation is a modern-day approach that can offer an ideal application for implementing the cognitive capabilities of a machine.
The organizations can get it deployed so to get the entire work process automated and it offers a platform or a base to combine it with the intelligent system so as to advance to the next level of automation. It’s a contradictory application for getting ahead with the cognitive computing concept.
Robotic Process Automation is a highly productive concept but in no place or scenario, it is an awful tech. As it can straightforwardly do work. One cannot simply switch the RPA for judgmental skills of a human being.
It, however, cannot do rudimentary jobs that need perception skills of human beings such as finding a purchase order number or looking out for a price tag.
What it can do is recognize the difference between a happy and a furious customer. The cognitive concept can tackle the phase of RPA automation which cannot just handle it but could easily broaden the concept.
7. At what places is RPA is highly beneficial for using it in a combination of cognitive tech?
According to the MD of Deloitte Schatsky, tons of them are deployed in the front end of an office, hence able to identify customer problems and helping them to get the best possible solution by guiding them to the exact person who can help with the problem solving and determining what problems needs to be assisted with the priority, also trying to get all of that information in a written form and them forwarding to the right desk and executive.
8. Who can have the best out of RP efforts – A business process manager or an IT professional?
According to the MD of Deloitte Schatsky, the answer can be neutral. In the majority of the occurrences, the lead is taken by the business process manager in his business.
They are the ones who make maximum efforts in learning the best way to make the use of RPA. Hence coming across the golden opportunity to implement it and enhance their overall productivity, being more efficient in what they do.
On the other hand, IT can also be seen in taking maximum advantage out of it as they are already well versed with how the tech could be used most beneficially.
This is due to them being in the same technology-centric field. This means that all the beneficial decisions can be made in not just business but the IT sector as well.
Q. Can a CIO be a prime/major user of robot technology for enhancing business productivity?
Nevertheless, it’s the most usual kind of example that could be given out as business and technology both combined for better work productivity and business development.
The business process takes the responsibility of all the business operations and all kinds of management things without which it is difficult to run a business.
But on the other hand, IT is responsible for all kinds of security and connectivity operations such as the Security socket layer, SST Socket, PHP, governance, and compliance, etc.
Just in case if a business goes ahead with its business operations without the help of any IT support, it can seriously get into security trouble as the data could be breached.
Q. How better is the scope of executing RPA on various sectors of the IT business process in terms of the IT sector?
Yep, to answer that question will be a big yes as there is an abundance of loopholes and gaps when it comes to running a business without the required IT and tech.
Q. Whenever RPA specifically combined with skills and abilities of conviviality is there any chance wherein it reorders the business IT operational cycles?
According to the MD of Deloitte Schatsky, it usually results in a rise in a query that is concerned about the functions of outsourcing automation. There also have been recent observations that the processes that are carried onshore are those which are automated alongside the question of what is RPA applications in contrast with the ones that are carried offshore business operations carried in the supervision of humans.
But the questions still prevails that whether it can have any impact on the operation process of IT.
We also in the meanwhile have witnessed the outsourcing companies investing in the RPA. It sure cuts down the cost and maximizes the cost at the very same instant.
The common objective of any business irrespective of its nature of operations to sustain as a competitive entity and start using the substitutes which others don’t.
In a few places, this is seen as a business model that has a higher chance of getting accepted and invite thriving profits in the meanwhile where others fail to see RPA as a useful thing to be adopted in business. I hope this simplifies your understanding of what is robotic process automation.