If you run a business, you need to get a reliable phone system for your company and establish clear communication between your employees. A phone system in place makes management easier and allows you to stay connected with your customers, thereby improving the experience.
If your main goal is to make business operations smooth and improve customer service, you must invest in a business phone system. Here are the three main types of business phone systems you should know about.
1. VoIP Phone System
VoIP is one of the most sought-after phone systems for both small and big businesses today. It stands for Voice over Internet Protocol and passes on voice signals via the internet.
Basically, your messages and voice calls are broken down into tinier components and digital signals that are sent to the receiver through a cloud-based system operating solely on the internet.
As suggested by the service providers at T2kvoip, get a hosted phone system for your business to keep the service up to date and maintained. This will also save money as you can avoid the expense of buying the tools and equipment for the setup.
This system’s flexibility and scalability make it one of the best phone setups for businesses.
Moreover, most plans are affordable and fit your budget. The ease of integration with multiple devices like mobile phones and computers makes VoIP a more suitable option for employees working in different departments.
All you need is access to the internet, and you can easily manage your phone calls from multiple locations.
Download an app suggested by your service provider and make important phone calls on the go. Note that your devices and system should be powered for full access. In case of a power shortage or outage, you may not be able to use this phone system.
2. PBX Phone System
Private Branch Exchange or PBX connects multiple people through a system and enables communication within a larger organization. You can make phone calls and receive important messages from all departments within a premise, which makes operations smoother and more seamless.
A centralized hub or system connects multiple devices that are extended to a PSTN or Public Switched Telephone Network. Depending on your needs and budget, you can customize your PBX phone system and manage your calls at the enterprise level.
However, this system and its upgrade can be a bit expensive than its counterparts and affect your budget; some of the advanced features offered by PBX phone systems include call parking, Least-Cost Routing, auto-dialing, call monitoring, session initiation, call menus based on customization, location-based routing, automated routing, and messaging, among many others.
Hosted PBX and On-premise PBX are two different types of phone systems that use a PBX calling system as their main set up base. While the former can be accessed via a host or a service provider, the latter can be used as a typical PBX box or model.
You can also use this system to reroute your customers’ phone calls and improve your customer service.
3. Key System Units
Commonly known as KSUs or Key Telephone Systems, this phone system is connected to a key system and transfers the calls via landlines. You can use the buttons on the device to select your calls, extend or facilitate calls, view extension information or line status, and transfer calls with ease.
Since the system is limited to a few devices and basic functions, it is only ideal for smaller businesses. However, the affordability factor attracts small business owners who prefer to install this system for its integrity and basic function coverage.
It is an ideal setup for a company with less than 40 employees who typically work within the same premise.
The setup is easy to use and access and thereby suitable for every employee; while the main KSU cannot be moved around, its variation is a bit more flexible. If you often move your business base, get a variable of a Key System Unit.
A system with no KSU is only limited to less than 10 users, which makes it ideal for home offices or for business teams that are just starting out. However, if you want to grow and add more employees to your team, this system is not for you. If you are familiar with a home phone system, you can quickly learn to use a KSU.
If you don’t have a phone system for your business yet, it is time to invest in one. Over time, you will be able to fetch better reviews related to your customer service, which can get you more customers. With several types of systems available today, you can get one that fits your budget and fulfills your needs.