Choosing the Right Remote Access Software for IT Support

Offering remote support to businesses is a common IT support business strategy these days. Whether you are a freelance IT professional or are thinking of starting your own business, having the ability to access your clients’ computers remotely gives you the option to serve a wider audience and take on more clients.

With a remote desktop access solution, you will be able to help out clients who might be physically hundreds of miles away, without the need to go to their location. It is more efficient and allows you to get more done throughout the day whether you are working from home or have set your business up in an office.

Why Companies Like Remote Support

Offering remote IT support as a business idea can be very profitable as a lot of company owners and managers prefer it. Today, IT is becoming harder and harder for small and medium businesses to manage on their own, so it is not uncommon for many to outsource to freelancers or other businesses who can take it on for them.

However, working with an IT company often requires that the company gets access to computers and other machines on a regular basis. This can often be inconvenient for both if it requires an IT professional traveling to the office to log onto the computer and troubleshoot the issue, especially if it turns out to be a simple fix. Along with this, it can be more expensive for clients who are not only paying for the support that they receive but may be charged a premium in order to ensure that travel expenses are also considered.

Remote support is more convenient and also cheaper for clients, making it one of the most popular solutions that you can offer.

Choosing the Right Remote Support Software

Remote desktop control will allow you to get into your clients’ computers and help with sorting out any issues that they might be having with IT. However, there are a few requirements to keep in mind when it comes to the software that you are using to do this. Clients are only going to be interested in working with you if you can assure them of their security when you are accessing their desktop and their network from a remote location, as the client will also need to have the software installed on their computer for this to be successful.

Because of this, security is one of the most important things to think about when you choose a remote support assistance app. Remote support with TSplus allows your support agents to initiate a secure connection with your clients that provides peace of mind when working together.

More on Security

As you can imagine, the security of the software is the most important factor to consider when choosing. No matter which remote desktop access tool you end up going with, the first thing to make sure of is that it will not cause any risk to either your computer or that of your clients. First of all, you should make sure that any sessions that are held between one computer and another for remote access are fully encrypted.

You should also choose a tool that requires a secure, two-step authenticated login process for users who are looking to use it to access a client’s computer. This will ensure that nobody who is not authorized to do so is able to access the software to get into client networks. Finally, the software should be kept up to date regularly with the latest security measures. Ideally, you should choose a software that is or can be set to auto-update for your peace of mind, so you know that you are always running the latest version.

Other Factors to Consider

If you are an IT professional, then you might be fine using a complicated remote desktop support software program. However, when choosing the right option, one of the most important things to take into consideration is that your clients will also have to use this software to access the support that you offer. Therefore, choosing an option that works well for both parties involved is key. Aside from being highly secure, some of the main things to look out for when you choose a remote desktop support software tool include:

Ease of Use

Here it is not only important to ensure that the software is easy for you to use, but also for your clients. Having a software program that offers a simple interface and is easy to operate will also enable you to work more efficiently and get more done. It’s best to choose a software program that comes with an intuitive user experience and will be easy to navigate for both you and your clients.

To make things even easier for use, consider the administration of the solution. A good remote access solution should offer a single tool for any device such as laptops, smartphones, and desktop PCs that works across all operating systems.


It’s best to choose a remote access solution that you can use anywhere. Whether you are at home, working from the office, or working out of a local coffee shop, you want to know that you will be able to provide your clients with the assistance that they need from wherever you are.

You should choose a software program that offers a connection that is instant, responsive, secure, and provides a fluid user experience from anywhere. Make sure that it offers a consistent, reliable performance, otherwise you are going to struggle to offer the service to your clients and perform tasks well.

To make sure of this, it’s best to upgrade to an application-level VPN and consider using a cloud-based remote access software, since this will allow you to handle higher traffic volumes and will be better when it comes to handling scale.

Customer Service and Support

The last thing that you want is the computer being laggy and slow when you are using the remote access software. However, this can happen. In this case, you will want to know that you are using a software program that has a good customer support team you can contact for assistance when needed.

There are lots of reasons behind why a computer might be going slowly, and this could include the fact that remote access software is being used either to access it or to access another computer from it. If anything goes wrong, it’s important to be able to get help with it quickly as this could cause downtime and profit loss for your business, along with damaging your reputation as an IT company or freelancer.

If you are running a business that has a few members of IT support staff using the software, especially if they are working remotely and in different time zones, then it’s best to get a remote access software program from a provider with a customer service team that is available 24/7. This way, you can be sure that everybody is able to get support whenever it is needed.

Running an IT business or working as a freelance IT professional usually means using remote access software to help your clients. There are lots of factors to choose from when picking the right option for both your business and the people you are working with.

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